FAQ
Can I email Closet Child with a question I have about something?
Sure! It may take a couple of days to receive an answer since our English speaking staff doesn't work every day, but someone will reply to you shortly!
How do you use the shopping cart?
Click on the pink and white "Overseas Shipping" image on the left hand side of the Closet Child homepage. Detailed instructions and images walking you through how to use the shopping cart are displayed on that page. We ask that everyone use the shopping cart, as it prevents items being sold out before we can reserve them for you, and it's much, much easier on us.
How do you ship items?
We ship everything via EMS, and charge the exact EMS shipping rate. You can request that your package be mailed by airmail, but we do not recommend it as there is no tracking, no way to insure your items, and we cannot be held responsible for any damages or loss that may occur during shipping via airmail. It is also much slower than EMS.
It won't accept my phone number/zip code even though I'm putting something in. What do I do?
If you don't have an English only keyboard, it's possible that you aren't typing in half-width characters. The system won't except full-width characters, so please change your keyboard setting (IME, etc.) so that you are typing in half-size, regular English characters.
For example, １２３－４５６－７８９０ is not acceptable. However, 123-456-7890 should work. (Notice the size difference in the numbers?)
Can I email Closet Child with a question I have about something?
Sure! It may take a couple of days to receive an answer since our English speaking staff doesn't work every day, but someone will reply to you shortly!
How do you use the shopping cart?
Click on the pink and white "Overseas Shipping" image on the left hand side of the Closet Child homepage. Detailed instructions and images walking you through how to use the shopping cart are displayed on that page. We ask that everyone use the shopping cart, as it prevents items being sold out before we can reserve them for you, and it's much, much easier on us.
How do you ship items?
We ship everything via EMS, and charge the exact EMS shipping rate. You can request that your package be mailed by airmail, but we do not recommend it as there is no tracking, no way to insure your items, and we cannot be held responsible for any damages or loss that may occur during shipping via airmail. It is also much slower than EMS.
It won't accept my phone number/zip code even though I'm putting something in. What do I do?
If you don't have an English only keyboard, it's possible that you aren't typing in half-width characters. The system won't except full-width characters, so please change your keyboard setting (IME, etc.) so that you are typing in half-size, regular English characters.
For example, １２３－４５６－７８９０ is not acceptable. However, 123-456-7890 should work. (Notice the size difference in the numbers?)
